Laserfiche's ServiceNow REST connector enables you to directly connect to ServiceNow and use a process to insert, retrieve, update, delete, and query records (incidents, cases, accounts, customers, products, etc.) in ServiceNow. ServiceNow provides an integrated suite of applications to define, structure, and automate the flow of work across any size enterprise. You can use ServiceNow to simply and securely manage all of your IT services and operational events such as incidents, problems, and changes. The benefits of using the ServiceNow REST connector in a process instead of the legacy connector include the following: - Improved performance when extracting and retrieving data. - Ability to select only the fields that are needed, dramatically reducing the size of data extracted from large tables. - Ability to selectively choose in an operation what value the database returns or inserts for fields (the Display Value, the Actual Value, or Both).