A centralized way for IT to track request from employees.
Description
This process starts with an employee submitting an IT Help Desk ticket. If the ticket is for troubleshooting, it is routed to the IT team to resolve the ticket. If the ticket is for system access or new hardware/software, it is sent to an IT manager for approval first. The IT manager has the option to send it to another approver before it is assigned to the team of IT technicians to fulfill. The IT team members also have the option to send the ticket back to the initial submitter with any questions or requests for more information.
Participants
IT Manager: Reviews the initial submission and routes for further review if necessary
Employee: Submits an IT Help Desk ticket
IT Technician: Works to resolve the ticket
Additional Reviewer: Reviews and approves or denies the request
Laserfiche Repository
Approved IT Help Desk tickets are stored in Business Process Library\IT Help Desk Tickets\Approved. Rejected IT Help Desk tickets are stored in Business Process Library\IT Help Desk Tickets\Rejected.
Categories
Platforms
Cloud Template Content
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Self-Hosted Template Content
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Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences.
Categories
Platforms
Cloud Template Content
Repository1
Self-Hosted Template Content
Forms1
Repository1
CREATE YOUR OWN TEMPLATE
Submit a Solution TemplateYou can submit your own solutions to be shared on the Laserfiche Solution Marketplace. Share your best business processes, workflows, and more!