A citizen reports the location of graffiti, which can be captured immediately onsite if submitted through a mobile device. The report is then reviewed by the city supervisor before being routed to an inspector. If the inspector determines that the graffiti is located on a public property, then the city dispatches a cleaning crew to remove the graffiti. If the graffiti is on a private property, the property owner is notified to clean it up. Once the inspector's decision is made, the form is saved in the repository.
Public Works Employee: Cleans the graffiti form the public property
City Staff Inspector: Inspects the status of the property to determine if it is a public or private property
City Supervisor: Approves or rejects the graffiti removal request
Citizen: Reports the location of graffiti
Graffiti Removal Requests are saved in \Business Process Library\Graffiti Removal\.
Laserfiche Forms Public Portal: This process was built to be used with a Laserfiche Forms Public Portal license, so that external users (citizens) can submit forms.
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences.