Public Records Request
Public Records Request
Laserfiche
Public facing request for records. Aligns with Freedom of Information Act, Access to Information Act, & Freedom of Information Law.
Free
Public facing request for records. Aligns with Freedom of Information Act, Access to Information Act, & Freedom of Information Law.
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Description
Once a citizen submits a request for public records, the request is sent to the clerk who decides if it is a new request or has been fulfilled before. If this is a new request, a new folder is automatically generated and the clerk specifies the department that should fulfill the request. The department member will then gather the appropriate records into the newly created folder. When finished, the clerk is notified to make sure that all of the documents are appropriately redacted. Once redacted, the clerk either mails the records or holds them for pick up. If the requester specified delivery of the records by email, the records are automatically made available via the WebLink public portal and the requester is emailed a link.
Participants
Citizen: Submits the public records request
Clerk: Determines if the request is new or has already been fulfilled, selects the department to fulfill the request, checks to see that the documents have been redacted and either mails the records or holds them for pickup
Individual Departments: Fulfill the new request
Laserfiche Repository
All fulfilled requests are saved in Business Process Library\Public Records Requests\Requests Received\[Date submitted].
Additional Considerations
Laserfiche Forms Public Portal: This process requires a Laserfiche Public Portal so that external users (citizens) can submit requests.
Laserfiche WebLink: This process requires the Laserfiche WebLink public portal so that citizens can access any records electronically.
Categories
Records Management
Industries
Government
Platforms
Template Content
Forms1
Repository1
Workflow1
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences.
Categories
Records Management
Industries
Government
Platforms
Template Content
Forms1
Repository1
Workflow1
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